# Support

Undiet is made by a small studio in Gent, Belgium. When you write to us, a person reads it.

## How to reach us

Email **[undiet@krnic.be](mailto:undiet@krnic.be)**. We usually answer within two working days, and always within a week.

It helps if you include:

- your phone model and operating system version (for example iPhone 15, iOS 18, or Pixel 8, Android 15),
- the Undiet version (Profile, at the bottom),
- what you expected and what happened instead,
- a screenshot, if there is something to see. Never send progress photos; we do not need them and we do not want them.

If you write about your account, write from the email address of the account so we can act on it without asking you to verify.

## Common questions

**I did not get the sign in email.** Check spam and promotions folders, and give it a minute. The email comes from an address on krnic.be. If it still does not arrive, write to us and tell us which address you used.

**My photos are gone after reinstalling.** Progress photos live only on your phone, never on our servers, by design. Reinstalling the app or switching phones removes them, unless your own device backup (iCloud or Google backup) included the app's data. We cannot restore photos, because we never had them.

**I paid for Undiet Plus but the app says I am on the free plan.** Open Profile, then Undiet Plus, and tap **Restore purchases** while signed in to the same App Store or Google Play account you bought it with. If that does not help, send us the receipt from the store and we will sort it out.

**How do I cancel Undiet Plus?** In your Apple or Google subscription settings. Deleting the app or closing your account does not cancel a subscription. You keep Plus until the end of the period you paid for.

**Can I get a refund?** Refunds are handled by Apple or Google under their policies. Ask the store first; if you are stuck, write to us.

**How do I export my data?** Profile, then Account, then **Export my data**. You get a file with everything we hold about you.

**How do I delete my account?** Profile, then Account, then **Close your account**. It deletes everything immediately. Details and an email route: [https://undiet.krnic.be/delete-account](https://undiet.krnic.be/delete-account).

**I used the old Undiet. Where is my history?** Sign in to 2.0 with the same email address and the app imports your earlier entries. If something is missing, tell us which email you used before.

**I want to report a post or a member.** Every post, comment and profile has a report option and a block option. Reports are reviewed by a person. If something urgent needs our attention, email us with the nickname and what you saw.

**I switched off analytics. Did it work?** Yes. Profile, then Privacy, controls it. Off means nothing is recorded or forwarded.

**Is Undiet medical advice?** No. It tracks, connects and visualizes what you log. It does not diagnose, treat or recommend. For anything about a diet, a fasting protocol or a medication, including GLP-1 therapy, talk to your doctor or pharmacist.

## Something is wrong with the app

Crashes and bugs: write to us with the steps to reproduce. Crash reports reach us automatically (without any of your health data), but your description is what makes a bug findable.

## Legal

[Privacy Policy](https://undiet.krnic.be/privacy) · [Terms of Use](https://undiet.krnic.be/terms) · [Delete your account](https://undiet.krnic.be/delete-account)

Krnic CommV, Gent, Belgium. Studio contact: info@krnic.be.